PrivacyPolicy

The table below summarizes the categories of personal information we collect, examples of each category, why we use it, how long we keep it, and the categories of providers or recipients that may receive it.

• Provide diagnostics, exams, practice tools, reports, tutoring workflows, and progress tracking.
• Create and maintain accounts, diagnostic sittings, private reports, and support records.
• Personalize recommendations based on exam program, timing, goals, score ranges, answers, accuracy, pacing, and pattern-analysis evidence.
• Communicate with students, parents, guardians, schools, and service providers about the services requested.
• Process payments, verify subscriptions, maintain business records, and respond to billing questions.
• Debug product issues, protect the service, prevent misuse, enforce terms, and comply with legal obligations.
• Analyze de-identified or aggregated product usage and performance trends to improve curriculum, diagnostics, and user experience.

We share personal information with service providers only as needed to operate, secure, support, analyze, bill for, or improve the service.

UpstartPrep does not sell student diagnostic or performance data and does not use student diagnostic responses, scores, or pattern-analysis results for third-party targeted advertising.

• Hosting, infrastructure, and database providers that help run the platform.
• Analytics providers, including website analytics tools, to understand traffic and product usage.
• Payment processors, including Stripe-powered payment workflows, to process purchases and verify payment status.
• Email, scheduling, communication, anti-abuse, and support providers that help deliver requested services.
• Authorized instructors, operators, school partners, or tutoring partners when they need access to provide the requested educational service.
• Professional advisers, regulators, law enforcement, or other parties when required by law, legal process, safety, fraud prevention, or protection of rights.
• A successor organization if UpstartPrep is involved in a merger, acquisition, financing, reorganization, or sale of business assets, subject to appropriate protections for personal information.

UpstartPrep serves students and families, including students under 13. We ask for a student's date of birth during account creation. When parent approval is required, the student account stays pending and cannot open a diagnostic until a parent or guardian approves it through the emailed link. Parents and guardians may email our privacy contact to review, correct, or request deletion of a student's information. We verify the requester's identity and relationship to the student before releasing or deleting account data.

• We collect a student's date of birth once during account creation and use it to determine whether parent or guardian approval is required.
• When approval is required, the student account remains pending and cannot open a diagnostic until the parent or guardian uses the emailed approval link.
• The full date of birth is kept in a restricted compliance record and is not shown in ordinary staff account views.
• Parent or guardian involvement is required before tutoring, billing, long-term saved support relationships, or recorded sessions for minors where required.
• Parents and guardians may email our privacy contact to ask what student information we hold, request a correction, or request deletion.
• We do not sell student data or use student contact data, diagnostic responses, scores, reports, or Pattern Analysis findings for advertising.
• When UpstartPrep provides services through a school or institution, additional school-specific privacy terms may apply.

When UpstartPrep provides services directly to a family, this Privacy Policy governs that relationship. When services are provided under a written school, district, or institutional agreement, additional student privacy terms may apply, and we handle covered student information according to the applicable agreement and law.

If UpstartPrep offers recorded tutoring sessions or online classes, recordings may include a student's name, voice, image, chat, or shared workspace content. For children under 13, we require parent or guardian consent before recording voice or image. If recording consent is not available for a session that must be recorded, the student may be limited to viewing or may need a non-recorded alternative when available.

• Recorded sessions may include student name, voice, image, chat, or shared workspace content.
• For children under 13, parent or guardian consent is required before recording voice or image.
• If recording consent is not available for a recorded group class, participation may be limited or a non-recorded alternative may be needed when available.
• Recordings are intended for review by the family, instructor, authorized UpstartPrep personnel, and session participants when applicable.
• Parents and guardians may ask to review recordings that include their child or request that recording stop or be deleted, subject to legal and operational limits.

UpstartPrep uses technologies that help the website and diagnostic workflows function, remember state, measure usage, detect security issues, and improve performance. These may include cookies, local storage, analytics identifiers, server logs, and provider-side telemetry.

The site currently uses Google Analytics on public pages and may log product activity events such as navigation, resources viewed, and timestamps. Browser or device controls may let you block cookies, clear storage, or limit analytics identifiers. Some essential product features may not work correctly if required storage is disabled.

We keep each category only for the period needed to provide the service and maintain the records described below. The notice at collection above gives the period for every category.

• Pending account: deleted within 30 days if a parent or guardian does not approve it.
• Ordinary closed-account and contact data: deleted or de-identified within 90 days.
• Student profiles, diagnostic responses, scores, pacing data, reports, and Pattern Analysis findings: kept while the account is active and for up to 24 months after the student's last activity.
• Date-of-birth and parent-approval records: kept while the account is active and for 3 years after closure.
• Routine product and security logs: kept for up to 12 months. Website analytics: kept for up to 14 months.
• Consultation and ordinary support messages: kept for up to 24 months after the request closes. Transaction and invoice records: kept for 7 years.

A parent or guardian may email info@upstartlearn.com with the student's account email and the request. We verify the requester's identity and relationship to the student, then confirm what was deleted or explain any record we must keep and when it will be removed.

Email info@upstartlearn.com to start a parent or guardian access or deletion request.

To submit a privacy request, email info@upstartlearn.com. We may need to verify your identity or authority to act for a student before completing a request.

We use administrative, technical, and organizational safeguards designed to protect personal information. Examples include:

• access controls for systems that store student and account information
• private diagnostic sitting links backed by server-side token validation
• rate limiting and abuse controls on public diagnostic start endpoints
• restricted operational access for authorized personnel
• provider-based protections for payment processing and hosted infrastructure

No website, network, or storage system can be guaranteed to be completely secure. We work to protect personal information, but families should also protect account credentials and private diagnostic links.

The specific retention periods are listed in the notice at collection and the retention section above.

We may update this Privacy Policy as the product, vendors, or legal requirements change. The effective date above shows when this version became active. Material updates will be posted on this page, and we may provide additional notice when appropriate.

Privacy requests and questions can be sent to info@upstartlearn.com. You may also call (865) 234-4463.

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